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How can I book an excursion?
You can book directly on our website by choosing the available date and time. After booking, you'll receive a confirmation email with all the details.
How far in advance should I book?
We recommend booking at least 48 hours in advance, especially during peak season (April–October), to secure your spot.
What happens if the weather is bad?
Safety comes first. In case of adverse weather conditions, we will contact you to offer a date change or a full refund.
Are the excursions suitable for everyone?
Yes, we offer tours for all levels: from simple scenic walks to more challenging treks. Each tour is labeled with a difficulty level (Easy, Intermediate, Advanced).
Do you need any special equipment?
For most tours, comfortable walking shoes, water, and sunscreen are sufficient. For excursions to Mount Etna, we recommend hiking boots and a windbreaker.
Can I participate if I've never hiked before?
Absolutely! Our guides will accompany you every step of the way. Basic tours are also ideal for beginners.
How do I get to the starting point?
You'll find the address and directions in your confirmation email. Some tours include shuttle service from Taormina, Catania, and Messina.
Is transportation included?
For some tours, yes; for others, it's available as an optional extra at the time of booking.
Is parking available?
Yes, there are partner parking lots at the main departure points.
Can children participate?
Yes, many of our tours are family-friendly. For trekking on Etna, the recommended minimum age is 8 years old.
Can I bring my dog?
On some routes, yes! Please let us know when booking so we can confirm availability.
Are the guides certified?
All our guides are local experts, with official hiking guides and first aid training.
Do you organize private or customized tours?
Yes! We can create tailor-made itineraries for couples, groups of friends, companies, or schools. Contact us for a personalized quote.
Do you also offer sunset or sunrise excursions?
Yes, we offer special tours to enjoy breathtaking views at magical moments of the day.
How can I contact you?
You can write to us using the form on the website, on WhatsApp, or call us at the number listed in the contact section. We respond promptly every day.